Coffee Exchange Policy
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site, including your IP address. However, we will never sell – or make available - your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available to day for secure commerce transactions. It encrypts all of your p;ersonal information, includingcredit card number, name, and addrss, so that it cannot be read over the internet.
Coffee Exchange guarantees every pound of coffee, ounce of tea or related merchandise sold in our café or on our website. If for any reason you’re dissatisfied with an item purchased at Coffee Exchange, simply call 877.263.3334. We’ll either replace it or refund your money. In any case , your satisfaction is guaranteed.
Orders of 4 or more pounds of coffee are shipped FREE within the Continental U.S. There’s an $8.00 shipping charge for all orders under 4 LBs. All orders are shipped via USPS within one to two business days of your order. Next Day Air shipments are calculated as $40 up to 4 LBs, $65 up to 10 LBs, and $100 up to 20 LBs.
Please Note: During long 3-day holiday weekends, orders placed on Friday may not be picked up until the following Tuesday. And Overnight Saturday Delivery incur an extra $25.00 charge.
Coffee Exchange is a small batch coffee roaster, literally roasting coffee daily. Our coffee is "roasted to order" which means we roast every batch of coffee with the expectation of selling it within one to three days, tops. Frankly, it’s because we sell so much coffee that we can know our coffee is always the freshest you will experience anywhere.
“The single most important element of our success is the freshness of our coffee.”
Orders being shipped outside the continental U.S. require special shipping and handling.
Please call us (401.273.1198 ext 100). We'll be happy to help you get your coffee from here to there.